FAQs
What type of products do you sell?
Dugout Collectibles specializes in sports collectibles, memorabilia, trading cards, and related collectible products for sports enthusiasts, collectors, and fans.
How do I place an order?
Orders can be placed directly through our website. Simply browse our product catalog, add items to your cart, review your order details, and complete the secure checkout process.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Processing time includes order review, verification, and preparation for shipment. Processing time does not include shipping transit time.
How long does shipping take?
After an order has been processed and shipped, delivery typically occurs within 5–7 business days, depending on the destination, carrier operations, and shipping conditions.
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders within the United States.
Any applicable shipping charges or exceptions will be displayed during checkout before your order is completed.
Will I receive tracking information?
When tracking information is available from the shipping carrier, it will be provided after your order has been shipped so you can monitor delivery progress.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team as soon as possible after delivery.
To assist with the review process, we may request:
- Photographs of the item
- Photographs of the packaging
- Order details and supporting information
Damage claims are reviewed on a case-by-case basis.
What is your return policy?
Customers may request a return within 30 days of delivery, subject to the conditions outlined in our Refund & Returns Policy.
Returned items must generally be unused and returned in their original condition and packaging.
How are refunds issued?
Approved refunds are issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider, bank, or financial institution.
What payment methods do you accept?
We accept secure online payment methods available during checkout. Accepted payment options may vary depending on your location and the payment services currently supported.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers using encrypted systems. Dugout Collectibles does not store full payment card numbers or sensitive payment credentials.
Can I modify or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible.
While we will make reasonable efforts to assist, orders that have already entered processing or shipment may not be eligible for modification or cancellation.
How can I contact customer support?
Customer support is available during regular business hours for order-related questions, product inquiries, and general assistance.
Contact Information
Business Name: Dugout Collectibles
Address: 515 N Front St, Rock Springs, WY 82901, United States
Phone: +1 (307) 389-8671
Email: support@dugoutrs.com