Refund and Returns Policy
Dugout Collectibles operates as an online retailer specializing in sports collectibles, memorabilia, trading cards, and related collectible products. This Refund & Returns Policy explains the conditions under which returns and refunds may be requested and processed.
Return Period
Customers may request a return within 30 days of the delivery date.
Return requests submitted after the 30-day period may not be eligible for review or approval.
Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be unused and in the same condition in which it was received.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or order confirmation must be provided.
- All included accessories, inserts, and original materials must be returned with the item.
Certain products may not be eligible for return due to their condition, customization, or other product-specific limitations. Any applicable restrictions will be communicated within the product listing or during the purchasing process.
Return Request Process
To initiate a return, customers must contact our customer support team within the applicable return period.
All return requests are reviewed before return authorization is issued. Returns sent without prior authorization may not be accepted or processed.
Depending on the reason for the return, customers may be responsible for return shipping costs unless the return is the result of a verified fulfillment error, damaged item, or defective product.
Damaged or Defective Items
If an item arrives damaged, defective, or materially different from the product ordered, customers should contact Dugout Collectibles as soon as possible after delivery.
To assist with the review process, customers may be asked to provide:
- Photographs of the item
- Photographs of the packaging
- Order information and supporting details
Claims involving damaged or defective products are reviewed individually based on the information provided.
Refunds
Once a returned item is received and inspected, customers will be notified regarding the status of their refund request.
Approved refunds are issued to the original payment method used during checkout.
Refunds generally apply to the purchase price of the returned product. Any non-refundable fees, where applicable, are excluded from the refund amount.
Processing times may vary depending on the customer’s payment provider, card issuer, or financial institution.
Non-Returnable Situations
A return request may be declined if:
- The item shows signs of use, misuse, alteration, or damage after delivery.
- The return request is submitted after the 30-day return period.
- The item is not returned in substantially the same condition as received.
- Required proof of purchase cannot be provided.
Policy Transparency
This policy is intended to clearly explain the return and refund process. Customers are encouraged to review product descriptions, specifications, and applicable policies before completing a purchase.
If there are any questions regarding returns or refunds, customers may contact our support team using the information below.
Contact Information
Business Name: Dugout Collectibles
Address: 515 N Front St, Rock Springs, WY 82901, United States
Phone: +1 (307) 389-8671
Email: support@dugoutrs.com