Shipping Policy
Dugout Collectibles operates as an online retailer specializing in sports collectibles, memorabilia, trading cards, and related collectible products. This Shipping Policy explains how orders are processed, shipped, and delivered after purchase.
Shipping Costs
We offer free standard shipping on eligible orders within the United States.
If any shipping fees apply to a specific order, product, or destination, the applicable charges will be displayed during checkout before payment is completed.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Business days are Monday through Friday, excluding weekends and public holidays.
Order processing may include payment verification, order review, packaging, and preparation for shipment. Processing time does not include shipping transit time.
Shipping Time
After an order has been shipped, delivery typically occurs within 5–7 business days, depending on the destination, carrier operations, and shipping conditions.
Shipping time refers only to the transit period after an order has been dispatched and does not include order processing time.
Shipping Methods
Orders are shipped using standard shipping services provided by recognized carriers.
Shipping methods may vary depending on product size, weight, packaging requirements, inventory location, and delivery destination.
Tracking information may be provided when available from the shipping carrier.
Order Tracking
When tracking information is available, customers will receive shipment updates that allow them to monitor the status of their package during transit.
Tracking availability may vary depending on the carrier and shipping method used.
Delivery Inspection
Customers are encouraged to inspect their order upon delivery.
If visible damage to the package or product is observed at the time of delivery, customers should document the condition and contact our customer support team as soon as possible.
Damaged Items
If an item arrives damaged, customers should notify Dugout Collectibles within a reasonable period after delivery.
To assist with the review process, customers may be asked to provide photographs of the damaged item, packaging materials, and shipping label.
Damage claims are reviewed individually based on the information provided.
Delivery Delays
Delivery estimates are provided for informational purposes only and may be affected by circumstances outside our control, including:
- Carrier delays
- Weather conditions
- High shipping volume periods
- Transportation disruptions
- Other logistical factors
Specific delivery dates cannot be guaranteed.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Dugout Collectibles is not responsible for delays, delivery issues, or returned shipments resulting from incorrect, incomplete, or outdated address information supplied by the customer.
Contact Information
Business Name: Dugout Collectibles
Address: 515 N Front St, Rock Springs, WY 82901, United States
Phone: +1 (307) 389-8671
Email: support@dugoutrs.com